Wema Bank Plc is widely recognized as the most enduring and tenacious homegrown bank in Nigeria. Over time, the bank has consistently provided a comprehensive selection of banking and financial consulting services that add significant value to the Nigerian populace.
Below is one of the positions for which we are currently seeking candidates:
Relationship Management Officer
Job Locations: Apapa, Victoria Island & Lekki - Lagos
Job Type: Full-time
Specialization(s): Banking / Finance / Insurance
Description
The perfect candidate would aid in the progress of business and the implementation of sales strategies for the branch to achieve favorable profitability. They would also work towards establishing a productive and valuable relationship between the bank and its customers while supporting the Business Development Managers in expanding a portfolio of profitable customers. This would be done to achieve specific targets related to sales, service, growth, and opportunities.
Responsibilities:
Sales Management:
- To achieve sales targets, it is important to implement a branch sales strategy that is tailored to the local market conditions. This involves having a deep understanding of the products and services, promoting cross-selling, and staying updated with the changes and developments in the local market to maximize sales opportunities.
- As part of business development, actively engage in soliciting new business and promoting a positive sales environment by educating customers about the bank's products and services. Daily meetings with the sales team should be conducted to review the previous day's performance and jointly plan for the upcoming week.
- In addition to maintaining current business relationships, the sales manager should also seek out new accounts through sales efforts.
Risk Management:
- To optimize profits from transactions while staying within the boundaries of the bank's risk appetite statement, it's important to be able to assess lending risks accurately.
- To maintain the bank's high service standards, resolve any complaints in line with the bank's complaint resolution process, and mitigate risks or losses that may arise.
- To avoid losses caused by fraud, it's crucial to adhere to the bank's Know Your Customer (KYC) compliance policies and procedures during all operations.
- To ensure adherence to the bank's policies and procedures, it is important to discuss loan terms and conditions and conduct collateral risk analysis.
Financial Management:
- Conduct precise assessments by analyzing complex financial documents such as financial statements, cash flow forecasts, and other reports.
- Evaluate the financial condition and risks associated with financing requests by conducting pre-qualification assessments by the bank's credit culture and current economic and industry trends.
- Evaluate all loan documents and scrutinize the financial statements of new clients.
- Contribute to the growth of deposits, loans, and overdrafts to enhance the profitability of the branch.
Customer Service:
Consistently upholds customer service standards to enhance service delivery, and ensures their sustained maintenance.
People Management:
- Ensure effective support and service delivery by collaborating with peers in the branch.
- Play a role in creating a positive and proactive Safety and Well-being culture, which includes meeting all safety and well-being compliance requirements.
- Adhere to all corporate HR policies while embodying and demonstrating the Bank's Values as a role model.
Requirements:
- Applicants should possess a Bachelor's degree in Banking and Finance, Business Administration, or a related field.
- Additionally, candidates must have a minimum of 5 years of work experience in Commercial Business at a respected institution or bank.
Application Closing Date: 29th May 2023.
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